betum.com Privacy Policy

This Privacy Policy ("Policy") describes how betum.com ("betum.com," "we," "us," or "our"), the operator of the online gaming platform available at betumcom.net, collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Data Subject") who access or use our platform, including all games, services, promotions, and features offered thereon.

This Policy applies to all personal data collected through the betum.com website, mobile-optimized platform, live chat support system, email communications, and any other channel through which you interact with betum.com. It applies to all registered players, prospective players, and visitors to betumcom.net regardless of their location within the Philippines.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering on betum.com or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

betum.com acts as the Data Controller in respect of the personal data collected through the betumcom.net platform. As Data Controller, betum.com determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection law.

betum.com has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. The DPO can be contacted through the channels listed in Section 14 of this Policy.

betum.com collects the following categories of personal data from players and platform users:

Identity and Contact Data

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including barangay, city or municipality, and province
• Email address and mobile phone number
• Government-issued ID type and number (e.g., Philippine passport, SSS, PhilHealth, driver's license)

Financial and Transaction Data

• GCash account number or registered mobile number
• PayMaya account details
• BPI, BDO, or Metrobank account information used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions
• Wagering history and game activity records

Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on betum.com
• Login timestamps and access logs
• Cookie identifiers and similar tracking data (see Section 11)

Communications Data

• Records of live chat conversations with betum.com support staff
• Email correspondence sent to or received from betum.com
• Feedback, complaints, and dispute records

betum.com collects personal data through the following means:

• Registration: When you create a betum.com account, you provide identity, contact, and age verification information directly through the registration form.
• Account Verification: When you submit identity documents in response to a KYC (Know Your Customer) verification request, betum.com collects the information contained in those documents.
• Deposits and Withdrawals: When you conduct financial transactions on betum.com, payment-related data is collected directly or via our payment processing partners.
• Platform Use: betum.com automatically collects technical and usage data as you navigate and interact with the platform, including through cookies and server logs.
• Customer Support: When you contact betum.com via live chat or email, we collect the information you provide in those communications.
• Promotions and Surveys: If you participate in betum.com promotions, competitions, or optional surveys, we collect the information you submit in connection with those activities.

betum.com does not collect personal data from third-party data brokers or social media platforms. All personal data we hold about you has been provided directly by you or generated through your use of the betum.com platform.

betum.com processes your personal data for the following specific, legitimate purposes:

• Account Registration and Management: To create, maintain, and administer your betum.com player account, including verifying your identity and age eligibility.
• Payment Processing: To process deposits, withdrawals, and refunds through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations under Republic Act No. 9160 (Anti-Money Laundering Act), PAGCOR licensing requirements, and other applicable Philippine laws and regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the betum.com platform.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Platform Improvement: To analyze usage patterns and player behavior in aggregate to improve the betum.com platform, game offerings, and user experience.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with your use of betum.com.

betum.com will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

betum.com processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Consent: For marketing communications and optional data processing activities, betum.com relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Contractual Necessity: Processing necessary for the performance of the contract between you and betum.com — including account management, payment processing, and game provision — is carried out on the basis of contractual necessity.
• Legal Obligation: betum.com processes certain personal data to comply with legal obligations under Philippine law, including AML reporting requirements, PAGCOR regulatory obligations, and tax compliance.
• Legitimate Interests: betum.com processes certain technical and usage data on the basis of its legitimate interests in operating a secure, fair, and well-functioning gaming platform, provided that such interests are not overridden by your rights and interests.

betum.com does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by betum.com to assist with age and identity verification obligations.
• Game Providers: Licensed game software providers whose titles are available on the betum.com platform may receive limited technical data necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where betum.com is legally compelled to disclose personal data in connection with a criminal investigation or court order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by betum.com, subject to strict confidentiality obligations.

All third parties with whom betum.com shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than that for which it was shared.

betum.com retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. The following general retention periods apply:

• Account Data: Retained for the duration of your active betum.com account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.
• Technical and Usage Logs: Retained for up to twelve (12) months for security and platform improvement purposes.

Upon expiry of the applicable retention period, betum.com will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

betum.com implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and betum.com servers is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored on betum.com servers is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized betum.com personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: betum.com offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: betum.com conducts regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Incident Response Plan: betum.com maintains a documented data breach response plan that enables rapid detection, containment, and notification in the event of a security incident.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by betum.com:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, which is fulfilled by this Privacy Policy.
• Right of Access: The right to request a copy of the personal data betum.com holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data betum.com holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betum.com's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on betum.com's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe betum.com has violated your data privacy rights.

To exercise any of the above rights, please contact betum.com's Data Protection Officer using the contact details provided in Section 14. betum.com will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

betum.com uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and collect usage analytics. A cookie is a small text file placed on your device by a website you visit. betum.com uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the betum.com platform, including maintaining your login session and enabling core gaming functionality. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymized information about how players use betum.com, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform.
• Functionality Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats to your betum.com account.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the betum.com platform. betum.com does not use third-party advertising cookies or cross-site tracking technologies.

betum.com is strictly an adult gaming platform. In accordance with Philippine law, registration and participation in casino-style gaming on betum.com is restricted to individuals who are at least 21 years of age. betum.com does not knowingly collect personal data from any person under the age of 21.

If betum.com becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete all associated personal data, and report the matter to the appropriate Philippine authorities where required by law.

If you are a parent or guardian and believe that a minor in your care has registered on betum.com or provided personal data to us, please contact our support team immediately so that we can take appropriate action.

betum.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, betum.com will notify registered players by email or through a prominent notice on the betum.com platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed of how betum.com is protecting your personal data. The most current version of this Privacy Policy is always available at betumcom.net/privacy-policy.

Your continued use of betum.com after the effective date of any amendment to this Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes to this Policy, you should cease using betum.com and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by betum.com, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through your betum.com account dashboard — the fastest way to reach us.
• Email: [email protected]
• General Support: [email protected]

betum.com will acknowledge all privacy-related inquiries within three (3) business days and will endeavor to resolve all requests within fifteen (15) business days. Complex matters may require additional time, in which case we will keep you informed of progress.

If you are not satisfied with betum.com's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012.