Gaming on betum.com should always be fun — a form of entertainment, not a way to make money or escape problems. We are committed to giving every Filipino player the tools, information, and support they need to stay in control and play responsibly.
At betum.com, we believe that responsible gaming is not just a legal obligation — it is a core part of who we are as a platform. We serve Filipino players from Manila to Cebu, Davao to Quezon City, and we take seriously our responsibility to ensure that every player on our platform has a safe, fair, and enjoyable experience.
Problem gambling can affect anyone, regardless of age, income, or background. The signs are not always obvious, and many players do not realize they have a problem until it has already caused significant harm to their finances, relationships, and mental health. That is why betum.com has built a comprehensive responsible gaming framework — not just to comply with PAGCOR requirements, but because we genuinely care about the wellbeing of our players.
Our responsible gaming program is built around three core principles: Prevention — giving players the tools to stay in control before problems develop; Intervention — identifying and supporting players who may be at risk; and Protection — ensuring that vulnerable individuals, including minors, are never able to access betum.com.
betum.com operates in alignment with PAGCOR's responsible gaming framework and supports the Philippine government's efforts to promote safe, regulated, and responsible online gaming for all Filipinos.
Every registered betum.com player has free access to these tools at any time. You do not need to be in crisis to use them — they are designed to help you stay in control from day one.
Set a maximum amount you can deposit into your betum.com account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Cap the total amount you are willing to lose within a set time period. When your loss limit is reached, betum.com will automatically prevent further wagering until the period resets. This tool is especially useful for players who want to enjoy gaming without risking more than they are comfortable losing.
Set a maximum duration for each gaming session. When your session limit is reached, betum.com will display a notification and, if you choose, automatically log you out. Reality check reminders can also be enabled to show you how long you have been playing and your net activity during the session.
Take a short break from betum.com by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any wagers. This is a great option if you feel you need a temporary pause without committing to a full self-exclusion.
Permanently or temporarily exclude yourself from betum.com. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from betum.com.
Unsubscribe from all betum.com promotional emails, SMS notifications, and bonus offers at any time. Removing yourself from marketing communications can help reduce the temptation to play when you are trying to take a break or manage your gaming activity more carefully.
Self-exclusion is one of the most powerful tools available to players who feel their gaming is getting out of hand. At betum.com, we have made the self-exclusion process as straightforward as possible — because when you need help, the last thing you should have to deal with is a complicated process.
Self-exclusion on betum.com can be set for a minimum of 6 months or permanently. During the exclusion period, your account will be fully suspended, all pending withdrawals will be processed, and your remaining balance will be returned to you. You will not receive any promotional communications from betum.com during this time.
Under Philippine law and PAGCOR regulations, participation in casino-style online gaming is restricted to individuals who are at least 21 years of age. betum.com enforces this requirement rigorously through a multi-step age verification process that every new player must complete before they can deposit or play.
During registration, all players are required to declare their date of birth and confirm that they are 21 or older. betum.com then conducts a KYC (Know Your Customer) verification process that requires submission of a valid Philippine government-issued ID — such as a passport, driver's license, SSS card, or PhilHealth ID — to confirm the player's identity and age.
Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the matter will be reported to the appropriate Philippine authorities. betum.com also reserves the right to request additional age verification documentation at any time.
Parents and Guardians: If you share a device with a minor, please ensure that your betum.com account is protected with a strong password and that you log out after every session. If you believe a minor has accessed betum.com, contact our support team immediately at [email protected].
You are not alone. If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all licensed operators in the Philippines. PAGCOR's framework sets the standards that betum.com follows to protect Filipino players.
The NCMH Crisis Hotline is available 24/7 for Filipinos experiencing mental health challenges, including those related to problem gambling. Call 1553 (toll-free from any Philippine network) for immediate support.
Gamblers Anonymous (GA) Philippines offers free peer support meetings for individuals struggling with compulsive gambling. GA groups are active in Metro Manila, Cebu, and other major cities across the Philippines.
Our 24/7 live chat support team is trained to assist players with responsible gaming concerns. Whether you need help setting limits, requesting self-exclusion, or just want to talk, we are here for you — no judgment, no pressure.
The Department of Health (DOH) Philippines operates mental health programs through government hospitals nationwide. If you are in Metro Manila, Cebu, Davao, or other major cities, DOH-accredited facilities can provide professional counseling and treatment.
Gaming is more fun when you are in control. Set your limits, know your boundaries, and enjoy everything betum.com has to offer — from slots and bingo to live casino games — with confidence and peace of mind.
21+ only. Gambling can be addictive — please play responsibly. If you need help, contact our support team or call the NCMH hotline at 1553.